Returns & Refunds

We want you to shop with complete peace of mind. That’s why every purchase is backed by our 90-Day Money-Back Guarantee. You have 90 days from the date your order is delivered to request a return if you’re not completely satisfied with your purchase.

To start a return, simply contact us at herwarmshop@gmail.com with your order number. We’ll provide you with the return instructions and return address. Return shipping costs are the customer’s responsibility, unless the item is damaged, defective, or incorrect. Please do not send your order back before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. If confirmed, we’ll make it right at no additional cost to you.

90-Day Money-Back Guarantee

Our 90-Day Money-Back Guarantee is designed to give you time to try the product and decide if it’s right for you. Normal use of the product does not automatically make you ineligible for a return. However, returns involving excessive damage, misuse, or unauthorized modifications may not qualify.

Non-Returnable Items

Gift cards and items specifically marked as final sale or non-returnable at the time of purchase are not eligible for return, except where otherwise required by applicable law.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, you can return your original order under our 90-day return policy and place a new order separately.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 7 business days. Your bank or card issuer may require additional time to process and post the refund.

Contact Us

For any questions regarding returns or refunds, please contact us at:

herwarmshop@gmail.com